Frequently Asked Questions

Is Four Seasons Catering Halal?
Yes, all our food is Halal-certified.

What are your operating hours?
– Catering: Available daily, all year round
– Office: Monday–Friday, 9am–6pm (Closed on weekends and public holidays)
– Address: 39 Mactaggart Road, Singapore 368084

What’s the difference between a Mini Buffet and a Buffet?
– Mini Buffet: Ideal for smaller groups (8–10 pax), served in disposable trays.
– Buffet: Suitable for larger events, includes full setup with warmers, skirting, and table presentation.

Do you clear the trash after the event?
We will dispose of trash bags that we provide during buffet collection. Additional waste is not included.

What is the food portion like?
Portions are catered according to your confirmed number of guests. We recommend avoiding under-catering to ensure all guests are well-fed.

Are decorations included?
Yes. Buffets come with our standard tropical-themed décor. Our celebratory menus offer additional styling options. Custom themes are available—just ask!

How many buffet counters will I get?
Buffet:
  1 counter for up to 99 pax
  2 counters for 100 pax and above
Tea Reception:
  1 counter for up to 150 pax
  2 counters for 151 pax and above

What if my event location has no lift access?
Delivery to Level 2: +$50
Delivery to Level 3: +$100
We do not deliver above Level 3.

Are stools available for rent?
Yes, stools are available in bundles of 10. Maximum of 20 stools per event.

Do you provide vegetarian or special dietary options?
Yes, we offer Vegetarian, Vegan, and Meatless dishes. Please note that while we take precautions, cross-contamination may occur.

How can I place an order?
You can reach us via:
🌐 Website: fourseasons.com.sg
📞 Phone: 6383 3003
💬 WhatsApp: 8444 3003
📧 Email: sales@fourseasons.com.sg

What payment methods do you accept?
PayNow
Credit Card (3% processing fee applies)

We do not accept cash or cheques.
Corporate billing is available via e-invoicing portals.

Can I make last-minute changes to my order?
All menu selections must be confirmed at least 4 working days before your event date.

How do I cancel my order?
Please email us at least 5 working days before your event.
≥ 5 days: No cancellation fee
48 hours–4 days: 50% cancellation fee
< 48 hours: 100% cancellation fee
Note: Cancellations made via credit card incur a $50 admin fee. Refunds take approximately 10–20 working days.

Do you allow customisations?
Yes! Let us know your preferences and we’ll do our best to accommodate.

What are your delivery charges?
– Buffet: $80 ($87.20 w/GST)
– Mini Buffet / Bento: $50 ($54.50 w/GST)
– Free delivery for orders above $1000 (After GST: $1090)

Surcharges apply to selected areas:
– CBD / Orchard (postal codes starting with 01, 03–08, 22, 23): +$10 ($10.90 w/GST)
– Sentosa: +$12 ($13.08 w/GST)

What’s the earliest delivery time?
Our earliest delivery is at 8:00am, with food ready to serve by 9:00am.
For earlier timings, please contact our sales team.

What is the buffet delivery and collection schedule?
– Delivery: 30–60 minutes before serving time
– Collection: 2 hours after your serving time
 (e.g. 11am delivery, 12pm serve, 2pm collection)

Is self-collection available?
Yes, self-collection is available for Mini Buffet and Bento orders.

What if the buffet collection is delayed?
Collections after 10:30pm or on the next day will incur additional charges. Please contact us for a quote.

Are disposables and warmers included?
Yes. Buffet orders include warmers and 30% extra disposables.
Note: No takeaway boxes provided. Warmers are not available for rent or sale.

How do I check the delivery status of my order?
You can check your delivery status with the sales rep who handled your order. Their contact details are provided in the pre-alert email sent 3 days before your event.

Have an issue with your order?
Drop us an email at sales@fourseasons.com.sg or contact your assigned sales rep directly with all relevant details. We’re happy to help.