Frequently Asked Questions
Quick answers about our food, ordering, payment and delivery.
General
Is Four Seasons Catering Halal?
Yes. All our food is Halal-certified by MUIS.
What are your operating hours?
We cater every day, all year round. Our office is open Monday to Friday, 9am to 6pm, and closed on weekends and public holidays. We are at 39 MacTaggart Road, Singapore 368084.
What's the difference between a mini buffet and a buffet?
A mini buffet suits about 8 to 10 guests and comes in disposable trays, with no setup. A buffet is for larger events and includes a full setup with food warmers, table skirting and presentation.
Do you clear the trash after the event?
We take away the trash bags we provide when we collect the buffet. Other waste is not included.
How big are the portions?
Portions are based on your confirmed guest count. We recommend ordering for everyone attending, so no one goes without.
Are decorations included?
Buffets come with our standard tropical-themed décor. Celebratory menus include extra themed styling, and custom themes are available on request.
How many buffet counters will I get?
Buffets have one counter for up to 99 guests and two counters from 100 guests. Tea receptions have one counter for up to 150 guests and two from 151 guests.
What if my venue has no lift access?
Delivery to Level 2 is an extra $80 and to Level 3 an extra $150. We are unable to deliver above Level 3 without a lift.
Can I rent stools?
Yes, in bundles of 10, up to 20 stools per event.
Do you have vegetarian or special dietary options?
Yes. We offer vegetarian, vegan and meatless dishes. As our kitchen equipment is shared, we cannot rule out cross-contamination.
Ordering
How can I place an order?
Order online on our website, or contact us by phone, WhatsApp or email.
Which payment methods do you accept?
We accept PayNow and credit cards. Card processing fees are 2.20% + $0.20 for local Visa and Mastercard, 3.40% + $0.20 for international Visa and Mastercard, and 2.85% + $0.20 for American Express. We do not accept cash or cheques. Corporate billing through e-invoicing portals is available.
Can I make last-minute changes?
Please confirm your menu at least 4 working days before your event.
How do I cancel my order?
Email us at least 5 working days before your event. Cancellations 5 or more working days ahead have no cancellation fee, 48 hours to 4 days ahead are charged 50%, and under 48 hours are charged 100%. A $50 administrative fee applies to all cancellations, and card processing fees are non-refundable. Approved refunds take 10 to 20 working days.
Can I customise my menu?
Yes. Let us know your preferences and we will do our best to accommodate them.
Delivery
What are your delivery charges?
Buffet and tea reception delivery is $80 ($87.20 with GST), free for orders above $1,000. Mini buffet and bento delivery is $50 ($54.50 with GST), free for orders above $800. The CBD and Orchard have a $10 surcharge, and Sentosa has a $12 surcharge.
What is the earliest delivery time?
8am, with food ready by 9am. For anything earlier, please contact our sales team.
When do you deliver and collect the buffet?
We deliver 30 to 60 minutes before your meal time, and collect 2 hours after it.
Can I self-collect?
Yes, for mini buffet and bento orders.
What if the buffet collection is delayed?
Collections after 10.30pm or on the next day have extra charges. Please contact us for a quote.
Are disposables and food warmers included?
Buffet orders include food warmers and 30% extra disposables. Takeaway boxes are not provided, and food warmers are not available to rent or buy.
How do I check my delivery status?
Ask your sales representative. Their contact details are in the pre-alert email we send 3 days before your event.
I have an issue with my order. Who do I contact?
Email sales@fourseasons.com.sg or contact your sales representative directly.
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