Meet Cam, our website chatbot

Cam is an AI assistant built into our website. It helps visitors with menus, pricing, delivery, lead times and policies, and it takes their event details so the right salesperson can follow up with a quote. This page is for our team to understand what Cam can do and to try it out. Please experiment freely — you cannot break anything by chatting with it.


How to try it

Look for the orange chat button at the bottom-right of any page on our website, including this one. Click it, choose what you are planning (for example Corporate, Wedding or a Personal celebration), and start chatting. Ask it anything a real customer might ask, such as “What buffets do you have for 50 people?”, “How much is delivery to Orchard?” or “Can I get a quote for a baby full-month?” If you want to start over or explore a different type of enquiry, tap the “Change” button at the top of the chat to go back to the options.


What Cam can help with

Cam knows our menus, starting prices, delivery fees and surcharges, lead times, payment methods and cancellation policy. When someone asks to see food or prices, it points them to our online shop and can share direct links to specific products. It answers in a warm, concise style and always says prices are “from” a certain amount, with finals confirmed by our sales team.


Live features worth knowing

Live menu awareness. Cam pulls our current products and prices straight from the shop, so what it quotes stays up to date as we add or change items. When it names a specific product, that product is shown as a clickable link to its shop page.

Office hours and lead time. Our office hours are Monday to Friday, 9am to 6pm. Cam can chat at any time, but outside office hours it shows a short notice that the team will follow up during working hours. If someone’s event is within about four working days, Cam flags it as short notice and encourages them to WhatsApp or call us directly.

Enquiry capture. Once Cam has a visitor’s name, event type and a contact number, it shows a tidy summary card with a WhatsApp button, and it quietly emails the enquiry (with a timestamp and the full chat transcript) to the routed salesperson and to sales@fourseasons.com.sg.

Cost estimates. If someone asks how much something costs, Cam gives a ballpark straight away – guests multiplied by a per-pax menu price, plus delivery, shown as a range – then reminds them it is only an estimate, and that the final price depends on the menu chosen and is confirmed by our sales team.

Loyalty programme. Cam can explain our Seasons’ Club rewards – how points are earned on online orders, the membership tiers, redeeming points at checkout, and the referral bonus – and points members to the rewards page and their account.

Weddings. Wedding catering is customised and is not on the online shop, so for wedding enquiries Cam does not send the shop link. It shares general guidance and takes the couple’s details for our wedding specialist.

Website or technical issues. If a visitor reports a problem with the website – checkout, payment, login or a page error – Cam does not try to troubleshoot. It hands them to the right salesperson, or to sales@fourseasons.com.sg / 6383 3003.


How enquiries are routed

Cam matches each enquiry to the right person based on the segment — weddings, corporate, government or personal — following our internal routing list. To keep things natural, Cam never mentions a colleague’s name during the conversation; it simply refers to “our salesperson”. The specific name only appears at the end, on the WhatsApp button in the summary card.

Personal and celebratory enquiries (birthdays, baby full-months, house gatherings and similar) are shared evenly across the personal-events team on a rotating basis, so no single person receives all of them.


Things you can test

Try a few different scenarios to see how Cam responds: a large corporate buffet, a wedding, a last-minute order for tomorrow, a request for a specific dish, and a general question about delivery charges. Check that the summary card and WhatsApp button appear once you give a name and contact number, and that the enquiry email arrives with the transcript attached.


Good to know

Cam is currently running on Google’s Gemini model for testing, so replies may occasionally be a little slower or simpler than the final version. It answers only from the information we have given it and will not invent menu items, prices or promotions — if it is unsure, it takes the visitor’s details and passes them to the team. This is a work in progress, so some wording and behaviour may still change.


What this does not include

It is worth being clear about Cam’s limits so the team knows what to expect:

  • It does not read our Google Drive or any shared drives. Menus and PDFs saved there are private to staff and are not public, so Cam cannot open or send them. Instead it points customers to the products on our online shop, and if it cannot find what they need, it takes their details and forwards the enquiry to the team.
  • It does not access internal or private systems. Cam cannot see our email, HubSpot or CRM, internal spreadsheets, or any staff-only documents.
  • It does not check live operations. It has no view of order status, stock or kitchen availability, delivery scheduling, or a customer’s past orders.
  • It does not take payment or confirm bookings. Cam only captures the enquiry. The assigned salesperson confirms the final menu, pricing, availability and payment.
  • It does not issue final quotes. Every price it shares is a “from” guide price, confirmed later by our sales team.
  • It will not make things up. Cam answers only from what is public on our website and the information we have written into it. If it is unsure, it hands over to the team rather than guessing.

Giving feedback

If you spot something Cam gets wrong, answers awkwardly, or should handle differently, please note the exact question you asked and what it replied, and send it to the marketing team. That is the fastest way for us to improve it. Thank you for helping test Cam.